Wecome to Suite 703 Support.
Having some trouble with your membership? We're here to help! Check out our FAQs below to see if we have the answer to your question.
Q: I'm a paying member, but I can't log in. Why not?
A: If you are still an active member, make sure you're using the correct user name and password. Check your purchase confirmation to verify
this information. If you can't find your purchase confirmation, send us your inquiry in the form of a Customer Service Ticket and we'll send you your user name and password.
If you're using the correct user name and password and you still can't log in, clear your cache, close your browser and open a fresh browser. Make sure you have cookies eSuite 703bled,
and try logging in again.
If you are still unable to log in to our site, there's a chance your account may be blocked for a number of reasons. Contact us in the form of a Customer Support Ticket
and we'll check this out.
Q: What do I do if I can't remember my password? Help!
A: If you forgot your password, fill out a Customer Support Ticket and let us know that you've forgotten your information. We'll retrieve both your user name and your password, and we'll email you the information.
Q: How do I download and/or watch Suite 703 content?
To download a video, all you have to do is go to the scene of your choice, and right-click on "Full Video" (or whichever clip you desire) in a format compatible with your machine. Choose "Save As," and save it to wherever you want on your computer.
Windows Users: The best format for Windows users (Vista/XP) is our WMV videos, which are labeled "Normal," "High" an If you have a dial-up connection, recommend you use the "Normal" size files because they are the smallest files and will download the fastest.
If you have a DSL or a cable connection, we suggest you download the "High" size files. If you have a high-speed Internet connection, such as T1 or greater, feel free to enjoy the "DVD" size files. These are the largest file size and highest quality video we offer.
If Windows Media Player is having issues laying these, then it may be something on your end in regards to the player.
The best and easiest suggestion is to visit www.microsoft.com and download/upgrade your media player with the latest version. This will ensure you have the latest version of the player, and that it is installed and working correctly.
Mac/Apple users: We suggest using either the files labeled "Apple" or "MPEG," as they will work with your machine right out of the box. Any of the other formats will require extra software downloads. For example, Mac users generally use QuickTime,
but can also download WMV files. If you have a Mac (OS X/Leopard) but you want to download WMV files, you'll need a free plugin for QuickTime called "Flip4Mac." This allows QuickTime (and other media players installed on your Mac) to play Windows Media Videos. Just go to http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
and click the "free download" button and grab the installer. You may need to reboot your machine afterward.
You can also download iPod/iPhone friendly videos at mobile.suite703.com. Download them, add them to your iTunes library, and them sync them to your device, its that simple.
iPod downloads: For an iPod of any kind, you must first download the iPod friendly file by right-clicking on the file and saving it to your local computer. You then must add it to your iTunes library and then sync it to your iPod. The files must "live" in iTunes before they can get to your iPod.
*All newer scenes on www.suite703.com also now include in-browser flash streaming, so no download is required -- you can watch it right there! But this is only a feature for newer scenes, so older scenes will not include a full-flash video. If you are having trouble watching these videos, try updating your Flash player.
Q: How do I watch videos on my iPhone, Blackberry or Google Android phone?
A: Watching our content on your phone is easy. All you have to do is go to mobile.suite703.com, log in with your user name and password, and stream the scene of your choice.
You can download scenes from mobile.suite703.com to your MAC or PC, add them to your media library, and sync them to your device.
Q: What's the difference between a trial membership and a full membership?
A: A trial membership only lasts up to seven days maximum, and only entitles a user to a certain amount of featured scenes.
A full membership is month-to-month and gives a user access to 100's of videos and more.
Q: How do I cancel my membership?
A: In order to cancel your membership, please identify your biller.
If DHD Media is your biller (your statement will read 'La Touraine'), please click here to cancel.
If Epoch or CC Bill is your biller, please fill out a Customer Support Ticket and we will cancel your membership for you.
*If you are having difficulty canceling your membership, fill out a Customer Support Ticket and we will assist you.
Q: How do I change my credit card information?
A: You must contact your biller directly to change your credit card information.
DHD Media: 1-800-935-5771; support@dhdmedia.com
Epoch: U.S. and Canada: 1-800-893-8871
International: 1-310-664-5810
Skype: 1-800-893-8871
Live Chat: billing@epoch.com
CC Bill: 1-888-596-9279; consumer support@ccbill.com
